Saturday, February 05, 2011

CRM 2011 RC Installation error: Setup failed to validate specified Reporting Services Report Server

I faced the below error while installing the Dynamics CRM 2011 release candidate:

Setup failed to validate specified Reporting Services Report Server http://Servername/reportserver. Error: The request failed with HTTP status 503: Service Unavailable.
The request failed with HTTP status 503: Service Unavailable.
Installation environment:
· SQL server 2008 R2
· Windows 2008 R2 x64
· Dynamics CRM 2011 RC

Error cause:
The machine was renamed after installing the SQL server.
I managed to solve this error using the following steps:
· Run the following SQL script on your SQL server from Management Studio
sp_dropserver
GO
sp_addserver , local
GO
· Correct all service accounts of the SQL server and reporting service accounts from the windows services manager (services.msc)
· Run the Reporting Services Configuration Manager then
o choose the database tab
o click change database change the database server
o Choose an existing report server database.
o Choose the SQL server using the new machine name.
o Test the connection to make sure that the connection is successful.
o Click next
o Then make sure to select the correct report server database (the default database name is ReportServer)
o Then click next until the wizard is complete
Restart the SQL server Reporting Server service then rerun the CRM installer again.

7 comments:

MSCRM said...

MashAllah great post, very helpful

Microsoft Dynamics CRM said...

I have the same problem. When I upgrade from CRM 4.0 to CRM 2011, I have received the error message. Thank you for the solution.

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