SharePoint 2010 in the Gartner Magic Quadrant for ECM

Microsoft is placed in the Leaders Quadrant of Gartner Research (October 13, 2011), which looks at the enterprise content management market and how Gartner rates vendors and their packaged ECM products. According to Gartner “Changing delivery models, new value propositions, solution configurations and partner ecosystems make ECM relevant to every business.”.

Market Overview

ECM Today and Tomorrow

ECM has a rich history going back almost 30 years to the introduction of computer networks and document scanners to build the first document image processing applications. Functional elements such as the repository, scanning and capture tools, and workflow engines were often sourced from several vendors since full suites were rare. That changed during the late 1990s as IBM and others built out suites of technology to bring an integrated offering to bear. In the early 2000s, the impact of the Web hit ECM, and the concept of managing Web content and websites as user-friendly assets came under the ECM umbrella. By the mid 2000s, the market started experimenting with Microsoft's SharePoint 2003 as a low-end collaborative content management environment and those experiments got more serious by the time SharePoint 2007 was deployed. At the same time, other vendors were going through waves of acquisition — large vendors like EMC bought Documentum, IBM bought FileNet and then Oracle bought Stellent. Now, with four major vendors scrambling for ECM sales, the market really became a battleground post 2008. These top vendors control close to half the revenue of the ECM market today.

However, the future of ECM will not lie completely in the hands of these major players. Like in many IT markets, change is driven from the edges, by smaller vendors with innovative technology ideas not bound by the relative inflexibility of large corporations. These smaller vendors are often those in the Visionaries and Niche Players segments of the Magic Quadrant. Some of the forces of change on the future ECM market will come from these four key areas:

·         The Cloud. Public cloud deployments of ECM allow enterprises the flexibility of launching new content initiatives quickly with no upfront costs for servers, system integrators and (usually) software licenses. The enterprise pays a per-user fee, and perhaps a fee for the volume of documents stored, and can reduce the size of a deployment, when needed. Today, this is often best suited to ECM needs that are more basic, such as advanced file server use cases, where customization and integration are not needed.

·         Mobility. Given the clear demand for anywhere access and the rise of smartphones and tablets, ECM systems are deploying very functional clients for these devices in a post-PC era. In addition to simple use cases like repository access to documents, many vendors are developing interfaces for participation in process approvals and exception handling, camera-image (both still and video) and bar code inputs, case management system interfaces and, of course, the ability to maintain presence awareness of mobile users in an ECM system.

·         Analytics. Content analytics defines a family of technologies that processes content and the behavior of users in consuming content to derive answers to specific questions. Content types include text of all kinds, such as documents, blogs, news sites, customer conversations (both audio and text), and social network discussions. Analytic approaches include text analytics, rich media and speech analytics, and behavioral analytics. As enterprises bring more of their content under the control of an ECM tool, they want to gain more valuable insights from the usage patterns, the latent knowledge in the content as well as the social interactions that occur during the collaborative creation and dissemination of the content.

·         Big Content. Commonly accepted consumer file formats like audio and video have made their way into the enterprise and ECM systems are being leveraged to manage them in conjunction with many other file types. Enterprises seek to create a simpler view into a client or an issue which is agnostic of file type, and ECM tools are rising to the occasion. Big content refers both to the growth in size of repositories that organizations are able to achieve as file formats get larger, and also to the growth in diversity of content types. The world is getting bigger in terms of absolute quantities of content that enterprises must manage as well as diversity.

These new forces of change are having an effect on the solutions that vendors are building and they will spawn further new solutions. Gartner sees the market shifting toward four collections of technologies to suit them.

The Four Worlds of ECM

Changing delivery models, new value propositions, solution configurations and partner ecosystems make ECM relevant to every business. Understanding the four usage scenarios of ECM can help put enterprises on the path to success. Very few vendors have market-leading emphasis and ability in all four. Though many implementations span several scenarios, almost all will have to relate to content management as infrastructure.

The four major usage scenarios or "worlds" of ECM are as follows:

1. Transactional content management solutions focus on imaging, workflow/business process management (BPM), compliance/archives, records management and e-forms. Content contained within applications in this category tends to be static, rather than dynamic, though this may change as XML representations become more common. Processes tend to be stable, long-running and have a high volume of forms or documents that demand scalability, life cycle control and human approval, primarily for exceptions. An application interface is almost guaranteed. CCAs like those for invoice automation, case management frameworks, and other horizontal and vertical market templates and solutions are key considerations in vendor selection. Examples of solutions include offerings for customer communications management, processing of loan applications and electronic patient files.

Sample vendors: EMC, Hyland Software, IBM, OpenText, Perceptive Software, Saperion.

2. Social content management solutions focus on compound content object control and library services; document collaboration; workflow automation with alerts and calendaring; social content like wikis, blogs and videos; task tracking; browser or portal viewing; markup, annotation and version control. The focus is on systems of engagement — orchestrating high-value people involved in the project-based or long-running development and delivery of high-value documents, content or knowledge management, and optimizing the processes, interfaces and objectives that relate them through collaboration. Examples of these solutions include offerings for new drug discovery, new hire recruiting, onboarding and training, and construction project management.

Sample vendors: Alfresco, IBM, Microsoft, OpenText.

3. Online channel optimization solutions focus on Web channel sets of technology, including WCM, DAM, portals, electronic forms, Web and content analytics, social software, XML authoring, rich-media management, social content and collaboration, mobile device support and so on. The aim is to "idealize" them to serve as Web-delivered, context-aware engagement platforms for a variety of industry-focused solutions. Most important in delivering value will be a focus on relevancy and consequent measurable increases in the impact of the delivered experience. Examples of templates or solutions to engage customers more fully include online retail optimization, Web channel distributed claims processing, and constituency self-service in government.

Sample vendors: Adobe, OpenText, Oracle.

4. Content management as infrastructure solutions are increasingly being delivered by infrastructure vendors such as IBM, Oracle and Microsoft, which are embedding content management capabilities into their stacks. They are also increasingly becoming infrastructure platforms for supporting multiple CCAs. For example, when Microsoft SharePoint takes hold in an organization, users naturally begin exploring its suitability for a wider range of content management applications and its potential as a replacement for existing solutions. Essential considerations for this category include abilities to manage rich metadata, enable full life cycle control, allow easier migrations from other repositories, network drives or file servers, and to bring some analytic or business intelligence-like capability to unstructured data overall. Understanding how content relates to larger enterprise information management disciplines will also become critical.

Sample vendors: IBM, Microsoft, Oracle.

Market Definition/Description

ECM, defined as a strategy, can help enterprises take control of their content and, in so doing, boost effectiveness, encourage collaboration and make information easier to share.

ECM, defined as software, consists of a set of capabilities and/or applications for content life cycle management that interoperate, but that can also be sold and used separately.

The core components of an ECM suite and the updated weights for the Magic Quadrant scoring are described below.

Document management for check-in/check-out, version control, security and library services for business documents. Advanced capabilities such as compound document support and content replication score more highly than do basic library services.

Web content management (WCM) for controlling the content of a website through the use of specific management tools based on a core repository. This includes content creation functions, such as templating, workflow and change management, and content deployment functions that deliver prepackaged or on-demand content to Web servers. The minimum requirement is a formal partnership with a WCM provider. Native capabilities score more highly than partnerships. The relative complexities of provisioning content to users across intranet, extranet and Internet applications are also considered, as are the implications of analytics, social content and delivery models.

Several ECM vendors qualify for independent analysis of their WCM functionality (see "Magic Quadrant for Web Content Management").

Records management for long-term retention of content through automation and policies, ensuring legal, regulatory and industry compliance. The minimum requirement is an ability to enforce retention of critical business documents, based on a records retention schedule. Higher ratings are given for certified compliance with standards such as the Department of Defense (DoD) Directive 5015.2-STD, The National Archives (TNA), the Victorian Electronic Records Strategy (VERS) and Model Requirements for the Management of Electronic Records (MoReq2).

Several ECM vendors qualify for independent analysis of their records management functionality (see "MarketScope for Records Management").

Image-processing applications for capturing, transforming and managing images of paper documents. For this component we require a vendor to offer two things: (1) document capture (scanning hardware and software, optical and intelligent character recognition technologies, and form-processing technology) performed either using native capabilities or through a formal partnership with a third-party solution provider such as KnowledgeLake, Kofax, EMC (Captiva) and IBM (Datacap); (2) the ability to store images of scanned documents in the repository as "just another" content type in a folder, and to route them through an electronic process. Extra credit is granted for vertical or horizontal solutions delivered directly or through partners.

Several ECM vendors qualify for independent analysis of their image-processing functionality (see "Critical Capabilities for Composite Content Applications: Case Management").

Social content for document sharing, collaboration and knowledge management, and for supporting project teams. Blogs, wikis and support for other online interactions have been added. Social content — including video — is the fastest-growing category of new content in the enterprise. The name of this component has been changed from "document collaboration" to "social content" to reflect broader audience and content types.

Workflow/business process management (BPM) for supporting business processes, routing content, assigning work tasks and states, and creating audit trails. The minimum requirement is simple document review and approval workflow. Higher scores are given to vendors with graphical process builders, and both serial and parallel routing. Many vendors are drawing on stronger process capabilities to deliver frameworks or templates as CCAs.

Several ECM vendors qualify for independent analysis of their workflow/BPM functionality (see "Magic Quadrant for Business Process Management Suites").

Extended components can include one or more of the following: DAM, document composition, e-forms, search, content and Web analytics, email and information archiving, email management and packaged application integration.

Weighting changes from 2010 to 2011:

·         Document management: 15% = no change

·         WCM: 10% = no change

·         Records management: 15% in 2010, 10% in 2011 = -5% change

·         Image-processing applications: 15% = no change

·         Social content: 10% in 2010, 15% in 2015 = +5% change

·         Workflow/BPM: 25% = no change

·         Extended components: 10% = no change

See "Evaluating ECM Using the Magic Quadrant for Enterprise Content Management 2010."

Added

Software Innovation is a Scandinavian company specializing in ECM from a composite content application perspective.

Dropped

We have removed Autonomy because it is not actively promoting any products as ECM; rather, it focuses on meaning-based computing.

We have removed Xythos Software, a Blackboard company, because we have seen no client interest in its content management technology, nor have we seen any promotional efforts, since 2010.

You can enjoy reading the full Gartner Report here.

SharePoint 2010 Leads Gartner Magic Quadrant for ECM

SharePoint 2010 gains one more edge over other competing products, by leading the Gartner Magic Quadrant for ECM, this is a piece of the wonderful Gartner report:

Market Overview
ECM is becoming as much an essential part of an enterprise information infrastructure as it is an investment in strategies, suites and solutions. New delivery models, content as infrastructure, and process enablement can all help companies realize a worthwhile return on investment (ROI). But that's only part of the measurement of business value that buyers now expect from content investments.
The ECM market registered 4.8% growth in 2009, primarily due to global economic conditions. According to Gartner's statistics, worldwide ECM software license and maintenance revenue came to $3.5 billion in 2009. Subsets of the market continued to generate higher revenue. For example, in Europe, the Middle East and Africa (EMEA), WCM revenue grew to claim almost 30% of this region's content management market.
Gartner forecasts that total software revenue in the ECM market will grow at a compound annual rate of 10.1% through 2014. The market's return to stronger growth is expected to start in 2010, with rates climbing to double digits and worldwide ECM software revenue exceeding $5.7 billion by 2014. This represents a strong market, but it is also one that is undergoing transformation.
The ECM market has seen more mergers and acquisitions in 2010. Lexmark purchased Perceptive Software and Adobe acquired Day Software. We see more vendors augmenting broader strategies in relation to information management by expanding their CCA foundations or promoting integration with Microsoft SharePoint. Underlying buyer concerns about technological dependency on vendors with multiple partners in capture, search, analytics and so on have spurred mergers and acquisitions. IBM's announced acquisition of Datacap further underscores the need to deliver a stable set of components on a single contract from a single vendor — though still rarely on a single stock-keeping unit.
What Lies Ahead for ECM?
The basic content management requirements of organizations have become more complex. So has the definition of what comprises "basic content" — from text, to audio, to video, to various types of social-media content.
Content management technologies have also matured. Market consolidation has enabled leading vendors to deliver a broader set of solutions with combinations of technologies, although, even when buying from a single vendor, it can still prove a challenge to get its organic and acquired components to work together seamlessly. An ECM suite, while still relevant, is not necessarily the best option for meet changing business requirements. New use cases will require new solutions and we see the market shifting toward four collections of technologies to suit them.

The Four Worlds of ECM
Changing delivery models, new value propositions, solution configurations and partner ecosystems make ECM relevant to every business. 2010 is a year in which strategies for managing everything from cleanup of legacy content to social content require further investments of time, money and resources.
Understanding the "four worlds" of ECM can help put enterprises on the path to success. Very few vendors have market-leading emphasis and ability in all four. Though many implementations span several worlds, almost all will have to relate to content management as infrastructure.
The four worlds of ECM are as follows:
1. Transactional content management solutions focus on imaging, workflow/business process management (BPM), compliance/archives, records management and e-forms. Content contained within applications in this category tends to be static, rather than dynamic, though this may change as XML representations become more common. Processes tend to be stable, long-running and have a high volume of forms or documents that demand scalability, life cycle control and human approval, primarily for exceptions. An application interface is almost guaranteed. CCAs like those for invoice automation, case management frameworks, and other horizontal and vertical market templates and solutions are key considerations in vendor selection. Examples of solutions include offerings for customer communications management, processing of loan applications and electronic patient files.
Sample vendors: EMC, Hyland Software, IBM, Open Text.
2. Social content management solutions focus on compound content object control and library services; document collaboration; workflow automation with alerts and calendaring; social content like wikis, blogs and videos; task tracking; browser or portal viewing; markup, annotation and version control. The focus is on systems of engagement — orchestrating high-value people involved in the project-based or long-running development and delivery of high-value documents, content or knowledge management, and optimizing the processes, interfaces and objectives that relate them through collaboration. Examples of these solutions include offerings for new drug discovery, new hire recruiting, on-boarding and training, and construction project management.
Sample vendors: Alfresco, IBM/Lotus, Microsoft, Open Text.
3. Online channel optimization solutions focus on Web channel sets of technology, including WCM, DAM, portals, electronic forms, Web and content analytics, social software, XML authoring, rich-media management, social content and collaboration, mobile device support and so on. The aim is to "idealize" them to serve as Web-delivered, context-aware engagement platforms for a variety of industry-focused solutions. Most important in delivering value will be a focus on relevancy and consequent measurable increases in the impact of the delivered experience. Examples of templates or solutions to engage customers more fully include online retail optimization, Web channel distributed claims processing, and constituency self-service in government.
Sample vendors: Autonomy, Adobe, Open Text, Oracle.
4. Content management as infrastructure solutions are increasingly being delivered by infrastructure vendors such as IBM, Oracle and Microsoft, which are embedding content management capabilities into their stacks. They are also increasingly becoming infrastructure platforms for supporting multiple CCAs. For example, when Microsoft SharePoint takes hold in an organization, users naturally begin exploring its suitability for a wider range of content management applications and its potential as a replacement for existing solutions. Essential considerations for this category in 2010 and 2011 are updated, richer metadata, policies for life cycle control prior to migrations from other repositories, network drives or file servers, and business intelligence for unstructured data overall. Understanding how content relates to larger enterprise information management disciplines will also become critical. Examples of early use cases include file server content migration and integration of content with manufacturing processes.
Sample vendors: IBM, Microsoft, Oracle.
Key Topics for ECM in 2010 and 2011
Legacy information management: Many enterprises are looking at this to address their vast information stores and support compliance and legal discovery requirements. It involves the process of proactively managing and valuing enterprise content that exists in applications, repositories and file systems to decide on its retention and storage for business and operational purposes. Gartner predicts that, by 2013, the predominant solution for archiving will be integrated content archiving. Specifically, it will be a solution that encompasses multiple types of content, such as e-mail, files, Microsoft SharePoint and other ECM content, instant messages and, optionally, other types such as images, database content and Web content.
There is already some movement in this direction. Many solutions that started out as e-mail archiving applications have added support for file and SharePoint archiving. But in nearly all cases, the full value of these solutions has yet to be realized, as features such as common policy management for retention and disposition, indexing/search, deduplication, user management and sharing of archived data across applications do not work seamlessly across all content types.
Major questions also remain about how to move content into the archive, and how to determine the criteria for doing so. Given that multiple copies of almost every digital file exist in every organization, even deduplication is a problem, especially for a large, diverse and geographically and architecturally vast organization. Still, methods do exist, and the largest hurdle remains simply making the decisions that need to be made, which requires input from IT, the business users who create and use the content, and the company's legal and compliance teams. The process is difficult, but not impossible, and Gartner recommends "good enough" solutions, as nothing like perfection exists (or ever will exist) when it comes to deciding which content to keep and which to delete.
Search and content analytics: One way to meet the challenge of legacy content is by using search and content analytics applications. These are very valuable for making unstructured data — whether "at rest" in a repository or in motion — searchable and analytically accessible, which is a challenge for companies seeking to solve a variety of business problems. The benefits of auto-classification — whether in eliminating aging, redundant or useless content, improving migration from other content containers, or determining the relationship of content to structured data, processes and user populations — are not yet fully realized. Executive managers are seldom moved by typical IT arguments about the relatively low cost of storage — they consider risk reduction and value creation to be more compelling reasons to adopt a technology.
Composite content applications and case management frameworks: Gartner uses the term "composite content application" (CCA) to describe frameworks and templates for specific business processes that are built on ECM and/or BPM platforms. The term relates to both vertical and horizontal examples of solutions where collections of content, the platforms that store and manage them, the processes that leverage them, and the context required to deliver value from them for the benefit of end users and business buyers, are optimized by technology vendors and their domain expert partners. As well as relating to modern composite application development, the term refers to the componentization of content and to the value of combining systems and information to create strengthened value propositions and business outcomes. As examples of CCAs, case management frameworks are the electronic equivalent of what has supported business for centuries: the cabinets, drawers, folders, forms and collaborative workflow processes that support important human decisions. Many ECM vendors are staking a great deal of their future revenue on defining and delivering CCAs directly and via partners.
Electronic discovery: The legal landscape around electronic information is changing rapidly, and many enterprises are making assessments, buying technology and devising plans in regard to e-discovery. E-discovery often begins as a project in its own right, but organizations quickly realize that it touches on many other areas of interest — all of which normally involve the creation and storage of so-called unstructured information.
Shared services and alternative delivery models for ECM: More companies and governments want new methods of obtaining ECM capability, including cloud-hosted, on-premises rental, managed via outsourcers and open-source software. These new methods will grow in comparison to conventional delivery, but they will not eclipse it.
Content in the cloud: Cloud computing is starting to change the ECM market landscape, based on potential cost savings and technology benefits. The influence of the three biggest cloud vendors — Google, IBM and Microsoft — on the future ECM market has yet to be determined.
Market Definition/Description
ECM, defined as a strategy, can help enterprises take control of their content and, in so doing, boost productivity, encourage collaboration and make information easier to share.
ECM, defined as software, consists of a set of capabilities and/or applications for content life cycle management that interoperate, but that can also be sold and used separately.
The core components of an ECM suite and the updated weights for the Magic Quadrant scoring are described below.
Document management for check-in/check-out, version control, security and library services for business documents. Advanced capabilities such as compound document support and content replication score more highly than do basic library services.
Web content management (WCM) for controlling the content of a website through the use of specific management tools based on a core repository. This includes content creation functions, such as templating, workflow and change management, and content deployment functions that deliver prepackaged or on-demand content to Web servers. The minimum requirement is a formal partnership with a WCM provider. Native capabilities score more highly than partnerships. The relative complexities of provisioning content to users across intranet, extranet and Internet applications are also considered, as are the implications of analytics, social content and delivery models.
Several ECM vendors qualify for independent analysis of their WCM functionality.
Records management for long-term retention of content through automation and policies, ensuring legal, regulatory and industry compliance. The minimum requirement is an ability to enforce retention of critical business documents, based on a records retention schedule. Higher ratings are given for certified compliance with standards such as the Department of Defense (DoD) Directive 5015.2-STD, The National Archives (TNA), the Victorian Electronic Records Strategy (VERS) and Model Requirements for the Management of Electronic Records (MoReq2).
Several ECM vendors qualify for independent analysis of their records management functionality.
Image-processing applications for capturing, transforming and managing images of paper documents. For this component we require a vendor to offer two things: (1) document capture (scanning hardware and software, optical and intelligent character recognition technologies, and form-processing technology) performed either using native capabilities or through a formal partnership with a third-party solution provider such as KnowledgeLake, Kofax, EMC (Captiva) and IBM (Datacap); (2) the ability to store images of scanned documents in the repository as "just another" content type in a folder, and to route them through an electronic process. Extra credit is granted for vertical or horizontal solutions delivered directly or through partners.
Several ECM vendors qualify for independent analysis of their image-processing functionality.
Social content for document sharing, collaboration and knowledge management, and for supporting project teams. Blogs, wikis and support for other online interactions have been added. Social content — including video — is the fastest-growing category of new content in the enterprise. The name of this component has been changed from "document collaboration" to "social content" to reflect broader audience and content types.
Workflow/BPM for supporting business processes, routing content, assigning work tasks and states, and creating audit trails. The minimum requirement is simple document review and approval workflow. Higher scores are given to vendors with graphical process builders, and both serial and parallel routing. Many vendors are drawing on stronger process capabilities to deliver frameworks or templates as CCAs.
Several ECM vendors qualify for independent analysis of their workflow/BPM functionality.
Extended components can include one or more of the following: DAM, document composition, e-forms, search, content and Web analytics, e-mail and information archiving, e-mail management and packaged application integration.
You can enjoy reading the full Gartner Report here

SharePoint 2010 Content Management Interoperability Services (CMIS) Support

SharePoint 2010 will support CMIS once released
A custom solution available now to access external repositories from SharePoint using CMIS
http://code.msdn.microsoft.com/spextcontent

Content Management Interoperability Services (CMIS)

Content Management Interoperability Services (CMIS) Overview
•Use of Web services and Web 2.0 interfaces to enable information sharing across content management repositories from different vendors
•Oct ’06: Microsoft ,EMC, IBM joined forces to propose first Web Services-based standard for exchanging content between ECM systems
•Additional collaborators: Oracle, Alfresco, OpenText, and SAP
• Sep ‘08: Registered for public comment with OASIS(Organization for the Advancement of Structured Information Standards) closed on 22 Dec 2009
•Includes: Common Domain Model (Data Model, Capabilities) and Bindings (SOAP for System to System, REST(Representational State Transfer) for System to Application)
the blow figure shows CMIS architecture (Source EMC)

Guiding Principles for the Development of the CMIS

•Work over existing repositories enabling customers to build and leverage applications against multiple repositories
•Platform and language agnostic
•De-couple web services and content from the content management repository, enabling customers to manage content independently
•Support composite application development and mash-ups by the business or IT analyst
•Provide common web services and Web 2.0 interfaces to dramatically simplify application development
•Use of Widely Adapted Standard Protocols (SOAP and REST)
•Help Customers to Take their ECM Investments to Web 2.0 Era

New SharePoint 2010 ECM Capabilities and Extensibility

Riyadh SharePoint User Group Event; the Event will have a lot of sessions about SharePoint 2010. I will be delivering one session about new SharePoint 2010 ECM Capabilities and Extensibility. the session will take place in Microsoft Innovation Center in Yammah University in 18 March, 2010, at 2:30PM

What is new in SharePoint 2010 ECM Capabilities

I will start by giving overview about SharePoint’s big picture, and then I will state the SharePoint ECM offerings

The SharePoint 2010 server is most powerful Business Collaboration Platform for the Enterprise and the Web

The old Windows SharePoint Services 3.0 is now rebranded to be SharePoint Foundation 2010, it contains the core SharePoint services as shown in the above figure.

The full SharePoint Server big picture is show in the above figure , I will focus on the ECM part of SharePoint Server in this postThe SharePoint ECM stack starting form the core ECM functionality ending up to different types of clients is shown in the above figure.

SharePoint 2010 ECM Capabilities can be summarized in the following features:
•Highly Scalable Document Libraries Sized Millions of documents
•Enhanced Office Integration
•Record Management
In Place Record Management
Separate Records Repository
•Rich Media Management
Digital Media Streaming (Images, Video, Audio)
•More Scalable Architecture
•Managed Meta Data Services provides
Meta data driven navigation with custom Filters
Meta data driven Search
Easy to use user Interaction with metadata such as (custome column of type metadata and suggestions)
Mange Metadata Across the Farms, Site Collections
•Content Organizer Engine
•Highly Scalable Document Libraries Sized Millions of documents
•Record Management
In Place Record Management
Separate Records Repository
•More Scalable Architecture
Integration with – FAST! lead to Better Search Scalability Redundant for Indexing – Integrated no longer single point of failure
•Office Web Apps from browser without having to have the office clinet inistalled on the client machine
•Offline with SharePoint Workspace
•Claims based authentication