Forrester reports ranks Microsoft Dynamics CRM as a Leader in New Customer Service Research

Forrester reports ranks Microsoft Dynamics CRM as a Leader in New Customer Service Research
http://www.microsoft.com/presspass/itanalyst/docs/07-19-10CRM.PDF

Microsoft Dynamics CRM: A Leader for Midsize and Large Organizations
See below analyst relations announcement for more details and you might want to check out the blogs below as well.
· The Inside Scoop On How The CRM Vendors Stack Up
http://blogs.forrester.com/william_band/10-06-16-inside_scoop_how_crm_vendors_stack
· Large Organizations
http://www.forrester.com/rb/Research/wave%26trade%3B_crm_suites_for_large_organizations%2C_q2/q/id/55828/t/2
· Midsized Organizations
http://www.forrester.com/rb/Research/wave%26trade%3B_crm_suites_for_midsized_organizations%2C_q2/q/id/56879/t/2