Monday, March 22, 2010

Enterprise Content Management (ECM) Overview

Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.

Creating Order From Chaos
Enterprise Content Management consists of the technologies and tools used to capture, manage, store, preserve and deliver content across the enterprise
ECM Platform Key Features
Full ECM solution should provide a platform for some or all of the following, based on organizational needs
•Document Management
•Approval, Retention, Consumption
•Document Type Conversions
•Document Searching and Indexing
•Version Control
•Concurrent Access Control( Check-in, Check-out)
•Document Security
•Document Routing/Workflows
•Document Output Management
•Scanning (Imaging and Capturing)

•Records Management
•Web Content Management
•Content creation, review, approval, and publishing Processes
•Rich Media Management
•Digital Media Streaming (Images, Video, Audio)
•Archiving and Library Services
•Business Process Management/ Workflows and e-Forms
•Develop, Deploy, Monitor, and optimize multiple types of process
•Processes that involve both systems and people
•Transactional Content Management
•Continuity (high availability)
•E-Mail Management
•Email must be classified, stored, and destroyed consistent with business standards-just as any other document or record.


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